Customer Testimonials

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We would like to proudly share some of the comments & testimonials sent to us by our satisfied customers!

To Best Buy Heat/AC.com Management;

I would like to compliment you folks on the most pleasant ordering experience I think I have ever had.
The sales person Amanda, that helped me with my order was by far, the most pleasant, helpful and friendly
person I have dealt with in a very long time.

Amanda not only found the part , she was helpful with making sure I got the right part, and she treated me
like I was important. Amanda is obviously well versed and extremely knowledgeable with your products and resource guides.

Thank you so much for her and your dedicated customer service. You can bet you folks will be my first choice for all
parts that I may need and your name will be the first and only one I recommend.

My absolute sincere thanks.

Roy S. III

Dear sirs:
I'd like to express my complete satisfaction with every aspect of my recent transaction with you.
When I called to verify that I had identified the part I needed from your web site it turned out I hadn't,
and the young woman who took my order (whose name, I regret to say, I forgot to make note of)
spent a lot of time and effort and showed great patience in figuring out the right part.
The shipment arrived on the day promised, and in half an hour the furnace was running
better than it had in a long time.

Thanks so much. These days, when so few companies seem to know what customer service is,
it's refreshing to deal with a company like yours, which has customer service down to an art.

Yours truly,
Gary K.

I just wanted to send you my appreciation and much thanks for helping me find the right motor for my central air system. My father is losing his battle with stage IV colon cancer and with the temperatures reaching in the 100's last week it was pretty unbearable for him. To make matters worse, a local contractor installed a lower HP motor which did not adequately cool the house down; It only cooled down half of the house. With help from you and your crew I received the correct motor and installed it today and boy what a difference a correct motor makes. Now the house stays very comfortable for dad so he does not suffer from the heat.

Once again thank you for the speedy reply in my search for a motor.

Much appreciated,
Mike

Amanda...
Thanks for getting back to me on the 2 blade - 3 blade situation. Just so you know, the new one feels like it
weighs twice as much as the old one- is very sturdy and the whole system sounds like a new machine....
No rattles !!!

Thanks so much for your help and assistance.

Doug T.

As a single mom, I have to cut corners wherever I can, and do-it-yourself projects always intimidate me,
but I want to thank you for all your help with replacing the gas valve for my furnace.

You found me the exact one I needed, and gave me a great price. I saved hundreds of dollars by doing it myself,
and I really appreciate your patience and helpful advice!

You made it easy! Thanks so much!

Peggy S.

You guys should patent the navigation system on your website!

You make everything so easy to find for the average Joe.

Dewey R.

Just thought I'd let you know, the part arrived last Wednesday. My son, who works for the
gas/electric company here in Santa Fe installed it yesterday (Saturday) and our heater is
working like a charm. Just in time, for I understand the cold weather is finally on its way.

Thanks for all your help. I really appreciate it.
...I will keep your website on my favorites. You were the only one of several that responded.
I will also tell everyone looking for whatever in the way of parts about your website.

You have a great Thanksgiving too.
Thanks again for your help and for responding.

-Sharon K.

Thank You for all your time on the phone & help.
GREAT JOB TODD
100% Professional, Positive service.

Chas. A.